Terms & Conditions


Unless otherwise specified, these General Terms and Conditions of Sale and the Legal Notice below are applicable to all browsing on the website  (hereinafter referred to as the "Site").

This Site means all the pages and/or sites accessible at this address, including the versions optimized for navigation via mobile or tablet.

It should be noted that these General Terms and Conditions of Sale, as well as the Legal Notice below, may differ depending on the country and/or region and/or country of departure of the products concerned.

The company EPQ (hereinafter referred to as the "Seller") sells perfume products (hereinafter referred to as the "Products" or the "Product") presented on its website only at retail and for strictly personal use, to end consumers (hereinafter referred to as the "Consumers" or the "Consumer").

Any order which clearly does not correspond to a retail sale or, more generally, any fraudulent order or presumed to be such will be considered by EPQ as null and void.

For the purposes of these Terms and Conditions, it is agreed that the Consumer and EPQ will be collectively referred to as the "Parties" and individually referred to as the "Party".

By placing an order for a Product on the Site, the Consumer acknowledges having read these General Terms and Conditions of Sale and having accepted them without restriction. This acceptance is in no way conditioned by a handwritten signature from the Consumer.

It is specified that the Consumer may save or print these General Terms and Conditions of Sale, provided that they are not modified. The Seller reserves the right to update its General Terms and Conditions of Sale at any time, it being specified that the General Terms and Conditions of Sale applicable shall be those in force at the date of the order.

Finally, the EXCLUSIVE PERFUMES online shop is available in Arabic and English. The Consumer acknowledges that the translation of the online shop into Arabic is only offered for his convenience and that the language chosen by the Consumer may be different from the language used by the Seller, which depends in particular on the location of the delivery address indicated by the Consumer.

Consumers' access to the Site is also governed by General Conditions of Use of the Site, which they accept without reservation.


The purpose of these general terms and conditions of sale (hereinafter referred to as the "GTC") is to define the terms and conditions of online sale by the Seller of Products to the Consumer, as well as the rights and obligations of the Parties arising from the online sale of products offered on the Site (hereinafter referred to as the "Product(s)").

They determine all the steps necessary for the placing of the order and ensure the follow-up of this order between the Parties and apply, without restriction or reserve, to all the Products offered by the Seller on its Site.



2.1 Description of the Products

The Products offered for sale by the Seller are those listed on the Site on the day of its consultation by the Consumer of the Site, and within the limits of available stocks.

EPQ reserves the right to withdraw the Products from sale at any time.

EPQ presents on the Site the Products for sale as well as their detailed descriptions in product sheets. The Products are described with the greatest possible care and accuracy. Nevertheless, the photographs and/or visuals on the Site are only indicative and are not contractual.

For any question relating to a Product or its use, it is therefore recommended to contact the Seller's customer service department, using the contact details provided in the following articles.

The Products comply with the French legislation in force. The Seller shall not be held liable in the event of non-compliance with the legislation of the country to which the Product is to be delivered. It is therefore up to the Consumer to check with the local authorities the possibilities of importing and/or using the Products he/she intends to order.

The Products are presented within the limits of available stocks and the Seller cannot guarantee the availability of the Products advertised on the Site.

At any time, EPQ reserves the right to modify or discontinue the sale of Products offered on the Site. However, such modifications shall not affect orders accepted by EPQ prior to the entry into force of such modifications.

In any case, in the event of total or partial unavailability of the Products after the order has been placed, the Consumer will be informed as soon as possible, by any means, of the unavailability of the Product and of the total or partial cancellation of the order.

In case of total cancellation  :

·   The Consumer's order will be automatically cancelled and his bank account will not be debited;

·   The Consumer will be informed by any means.

In case of partial cancellation  :

·   The Consumer's order will only be partially validated and his bank account will only be debited with the amounts corresponding to the available Products:

·   The rest of the order will be cancelled;

·   The Consumer will be delivered the available products.

In any case, if the Consumer's order was eligible for free delivery, the fact that the minimum rate is no longer reached does not deprive the Consumer of this free delivery.


3.1 All prices are indicated in Qatari Riyals (QAR). The applicable prices are those indicated on the Site at the time the Consumer places his/her order. These costs are inclusive of all taxes, with the exception of the costs and duties related to transport, which will be invoiced in addition.

3.2 At any time, EPQ reserves the right to change its prices, without any further formality other than posting the modifications on the Site. However, such changes will not affect orders accepted by EPQ before the changes come into effect, subject to the availability of the Products ordered.

3.3  These prices do not include shipping costs, which are invoiced to the Consumer in addition to the price of the Products purchased. The shipping costs will be indicated before the Consumer places the order.

Furthermore, the prices announced on the Site do not take into account customs duties and other costs that may be associated with the import of the Products.

EPQ therefore advises Consumers to contact the local authorities to obtain, in addition, import taxes and duties.

The various shipping methods are set out in Article 6 below and are recalled on the Site; they may be modified at any time by EPQ. The Seller therefore advises Consumers to regularly consult the GTC available on the Site.


4.1 How to order

By browsing the Site, the Consumer has the possibility to be aware of the Products offered for sale on the day of the consultation of the Site. Browsing the various pages of the Site does not commit the Consumer to an order.

During his navigation, the Consumer wishing to place an order will be able to do so by respecting the following stages:

·   Fill your virtual basket by clicking on the "Buy" icon, which appears next to each product viewed.

As soon as this operation has been carried out, the Consumer will see a message validating the addition of the item "Product successfully added to the basket", and the number of items in the basket will be displayed at the top right of the screen.

·   Continue your visit by clicking on "Continue shopping" or click on "Order" to see the items in your order displayed on the screen, including the total amount (without shipping costs), the type of products ordered and their quantity.

The Consumer may return to this order, complete it, modify it, or cancel it as long as it has not been validated. If the Consumer wishes to choose other Product(s), he/she will then simply click on "Continue shopping", being assured that the Product(s) he/she has just selected is/are well kept in the "Order" section.

·   If the customer has a discount code, he can enter it in his virtual basket. The total amount of the order will then be automatically recalculated.

·   Once the selection of Products is complete, the Consumer can validate the order by clicking "Order".

A new web page will then open inviting the Consumer to :

i)   login with email and password to order using your customer account or

ii)   order by creating a customer account.

The Consumer will then have to communicate his/her contact details, by informing with exactitude the form placed at his disposal. In particular, he/she undertakes to indicate an address to which the delivery can be made during working hours, as well as his/her surname(s) and e-mail address.

For any order delivered outside the European Union, the price will necessarily be exclusive of tax.

The Consumer may refer to EPQ's "Privacy Policy" for more details on how EPQ collects and processes personal data

EPQ may not under any circumstances be held responsible for the inaccuracy of information provided by the Consumer.

·   Finally, the Consumer will have to choose the type of delivery desired (home delivery or store pick-up) and the method of payment (Mastercard, VISA, Debit Cards - NAPS). At the bottom of this same page, an order summary will contain all the information relating to this order, namely the nature, quantity and price of the Products and the total amount of the order (including shipping costs).

·   After having taken note of the status of his order, the Consumer will be invited :

- Either to click on the "Confirm order" button in order to proceed with the payment of his/her order, in accordance with the provisions of article 4 of these GTC;

-   Or click on the "Order" button in the top left-hand navigation module, in order to modify the characteristics of his order and/or the information relating to his personal details;

·   By clicking on the "Checkout" button, the Consumer must first read the GTC, and then tick a box opposite the message "I declare that I have read and accept the general terms and conditions of sale fully and without reservation".

Once these GTC have been accepted and the order confirmed, a web page of Myfatoorah - secure payment service provider - will open.

·   The Consumer must then proceed to the payment of his order.

It is reminded that purchases made on the Site are reserved for non-professional private customers for their own use, which is why EPQ only sells its products in quantities corresponding to the usual average needs of a household. In accordance with Article L121-11 of the French Consumer Code, EPQ reserves the right to refuse or cancel, for legitimate reasons, any order for which the number of products or the amount to be paid (for a single order or for several orders combined) does not correspond to the usual average use of a household, any order which suggests that an economic activity is being carried out by the purchaser in relation to the products ordered, or, more generally, any order which is anormal in the sense of the case law applicable in this area.

EPQ may not be held responsible in the event of the Site being unavailable at the time of the order, for any reason whatsoever.

4.2 Order confirmation

4.2.1. Sales training

Once the order has been confirmed and payment validated in accordance with the terms and conditions set out in article 5 below (in the case of payment by bank card, provision of the bank card number, its expiry date and, where applicable, the visual cryptogram), a printable and recordable summary of the Consumer's order will be displayed, mentioning, in particular, the references of the order.

At this stage, the Consumer will not be able to modify his order.

Following validation of the payment by the Consumer, the latter will receive an order confirmation e-mail sent by EPQ. This will contain the following information:

- Order number ;

- summary of the order ;

- Amount of the order, all taxes included ;

- Shipping costs ;

- Confirmation of payment;

- The terms and conditions relating to the delivery of the Product(s) ordered (expected shipping time: two (2) days maximum from the validation of the order).

Only the receipt by the consumer of the e-mail confirming the order forms the sales contract.

4.2.2. Reservation of ownership

EPQ retains full and complete ownership of the Product(s) ordered until full payment of the full price in principal, including costs, taxes and mandatory contributions.

4.2.3. Refusal to order

In order to protect EPQ from abusive or fraudulent practices, or practices that do not comply with the distribution networks that it has set up, in the event that EPQ suspects one of these practices when placing an order, it reserves the right to ask the Consumer for additional documents (proof of residence and debit in the Consumer's name, photocopy of the Consumer's identity card, photocopy of the Consumer's bank card, or other).

If the Consumer fails to reply within fifteen (15) days of EPQ
sending the request or for any other legitimate reason, the order will be automatically cancelled and EPQ will proceed as soon as possible to reimburse the Consumer to the bank account debited at the time of the order.

4.3 Proof of order

In general, e-mails shall be deemed authentic between the Parties, in the same way as the automatic registration systems on the Site, particularly as regards the nature of the order.

The computerised records kept in the computer systems of EPQ and its partners will be considered as proof of communications, orders and payments between the Parties.

At any time, the Consumer may access the electronic contract concluded between the Consumer and EPQ, if necessary in accordance with the rules of common law. To do so, they should contact the Consumer Service via the "contact" tab or by e-mail to, to whom they should provide all the necessary information, in particular the order number and their contact details.


5.1. Online payment must be made in Euros, by credit card (VISA, MasterCard, Debit - NAPS).

The credit card is debited at the time of shipment of the order.

Any bank charges remain the responsibility of the Consumer.

Accepted credit cards include: Credit card, Visa, and Master Card. The credit card is charged at the time of the order shipment.

In general, the Consumer guarantees EPQ that he/she has the necessary authorizations to use the method of payment chosen at the time of validation of the order. In the event of refusal by the bank, the order will be automatically cancelled.

EPQ uses the "MyFatoorah" payment platform provided by « MyFatoorah LTD».

5.2. EPQ also reserves the right to refuse any order or any delivery which may appear abnormal, in the event of an existing dispute with the Consumer, or even, but not exclusively, of total or partial non-payment of a previous order by the Consumer.

5.3  Penalties of an amount equal to the legal interest rate may, at EPQ's discretion, be applied automatically to amounts outstanding at the end of a period of ten (10) days following the date of the Order or upon notification of the rejection of bank payment.


6.1. Terms of delivery

When the Consumer is eligible for delivery, EPQ delivers only to Qatar.

The Products ordered by the Consumer will be delivered to the postal address given by the Consumer when ordering online, by the Postal Services or by private carriers.

The Consumer may follow the progress of his delivery on the Site, by clicking on his customer account.

As delivery is carried out by a third party service provider, EPQ cannot be held responsible in any way if the non-performance or poor performance of this obligation is attributable to the Consumer, to the unforeseeable or insurmountable act of a third party to the contract or to a case of force majeure.

The Consumer shall also bear the consequences (delay in delivery, impossibility of delivery, return of the Products to EPQ, additional transport costs) resulting, where applicable, from the erroneous and/or incomplete nature of the information provided by the Consumer for delivery and/or the absence of the Consumer at the time of delivery.

6.2. Deadlines

The Products will be delivered by the usual postal services or by carriers whose average delivery times are available on the 

Fridays and Qatar public holidays are not considered as working days.

In any case, the order will be executed within a maximum of two (2) days from the day following the day on which the Consumer has transmitted his order, subject to full payment of the price.

6.3. Delay in delivery

If the maximum delivery time of two (2) days is exceeded and if the Product(s) ordered have not yet been shipped, and if this is not due to a case of force majeure, the Consumer may cancel the order by registered letter with acknowledgement of receipt sent to the following address:

From the date of receipt of the Consumer's letter and if delivery has not taken place in the meantime, EPQ will reimburse the bank account debited at the time of the order, as soon as possible, to the exclusion of any other compensation.

In the event of partial delivery, the delivery could be carried out in several times, and the Consumer will be able to cancel his order only for the undelivered balance.

Any delay in delivery must be reported as soon as possible by the Consumer by e-mail to, so that EPQ can carry out an investigation with the postal services or the carrier. The Consumer must be informed that the time taken to carry out an enquiry is random, as EPQ has no control over its execution. If during this investigation the parcel is found, it will be immediately redirected to the place of delivery designated in the Consumer's order.

Nevertheless, if at the end of this investigation it is confirmed that the package containing the Product(s) has been lost, EPQ will, at its own expense, reship the Product(s) to the Consumer or, in the event of definitive unavailability, reimburse the Consumer for the sums received, to the bank account debited at the time of the order, in accordance with the terms of these general conditions of sale.

6.4. Delivery made

Each delivery is deemed to have been made as soon as the Product(s) are made available to the Consumer by the carrier, as evidenced by the control system used by the carrier, such as the delivery tracking system.

In accordance with the applicable provisions of the Consumer Code, the Consumer will receive, at the time of delivery, an invoice detailing the price of the products ordered and, where applicable, the delivery costs charged to him/her, as well as a return form enabling him/her to exercise his/her right of withdrawal and obtain reimbursement of the products or to exchange them.

It is the Consumer's responsibility to verify immediately upon receipt of the Product(s) the conformity and integrity of the Product(s) shipped.

In the event of delay, breakage or lack, the Consumer will have to emit on the delivery order of the complete and precise reserves. In any case, the Consumer can only exercise his recourse against the carrier to whom he must formulate his reserves. Any reservations must be confirmed by registered letter to the carrier within three (3) working days following receipt, specifying the package number, the reasons for the complaint and enclosing, if applicable, a copy of the delivery note for the package.

Any reservation of this type must also be notified to the Consumer Service of the company EPQ within the same period and in the same form at the following address

A copy of the claim addressed to the carrier must be attached.

Any claim made after this period or without respecting the required form will be rejected and EPQ will be released from all responsibility.

The Consumer must also ensure that the products delivered to him correspond to the order placed by him on the Site. In the event of non-conformity, the Consumer must inform EPQ at the above address, and return the products to the address indicated and under the conditions set out in Article 7.


7.1 Withdrawal period

The Consumer has a legal period of fourteen (14) clear days from the date of receipt or withdrawal of the products to exercise his right of withdrawal and request an exchange or refund of all or part of his order without having to give reasons or pay penalties.

If this period of fourteen (14) clear days expires on a Saturday, Sunday or Qatar public holiday, it is extended until the next working day.

The Consumer who has exercised his right of withdrawal must return the product(s) within the above-mentioned period, in its (their) original packaging in good condition.

The Product(s) must be returned in its (their) original unopened packaging and in a condition suitable for resale.

Failing that, the Seller reserves the right to refuse to exchange or refund the product(s).

The attention of the Consumer is thus drawn to the fact that the right of withdrawal is not applicable to sales of products personalized at his request.

7.2 Exchange and refund conditions

In order to return the Product(s), the Consumer must contact EPQ at the following address, within the legal time limits:

The returned product(s), in order to be refunded or exchanged, must be returned by the Consumer to EPQ under the following conditions:

·   new and unused ;

·   not damaged or deteriorated;

·   in their original packaging;

The package must be returned, securely sealed, within fourteen (14) working days following the exercise by the Consumer of his right of withdrawal, email the following address for details

Upon receipt of the parcel, EPQ will judge the perfect condition of the returned goods and will send, if necessary, a confirmation email.

After this period, EPQ reserves the right to refuse the return or exchange requested by the Consumer.

No return or exchange will be accepted if the returned products have been visibly used or damaged by the Consumer and/or a third party and this use or damage makes the products unfit for sale.

In addition, the Consumer has a period of thirty (30) working days from the date of deposit of his package to make any claim relating to the return of the said package. No dispute will be accepted at the end of this period.

The Consumer must imperatively transmit his complaint by registered letter with acknowledgement of receipt sent to the following address


The Seller advises the Consumer to make his returns thanks to the prepaid labels which will have been delivered to him. Otherwise, the shipping costs will be borne by the Consumer, who will assume all responsibility in the event of loss, theft, or damage to the packages and/or products during transport, without being able to claim any reimbursement from EPQ.

In case of return by another means than those proposed by EPQ, the parcel will be sent to the above address.

7.3 Refunds

In the event of a request for reimbursement, EPQ undertakes to reimburse the Products returned after receipt of the Products satisfying the requirements of Article 7.2, as soon as possible and at the latest within fourteen (14) days of the date on which the Consumer exercised his right of withdrawal, by crediting the Consumer's bank account corresponding to the bank card used for payment, by bank transfer to the account whose details will be communicated to EPQ by the Consumer, or via PayPal.

EPQ reserves the right to defer reimbursement until the day it receives the returned Products if it has not been able to do so within the aforementioned fourteen (14) days.

7.4 Exchange

In the event of a request for an exchange, if the amount of the Consumer's exchange order is greater than the amount of his initial order, the Consumer will be contacted by EPQ in order to pay the difference remotely (credit card or PayPal).

The dispatch of the Consumer's exchange order is conditional on the effective receipt of this payment.

If the amount of the Consumer's exchange order is less than the amount of the initial order, the Seller undertakes to reimburse the difference after receipt of the Products by EPQ, as soon as possible and at the latest within fourteen (14) days of receipt of the Products by EPQ, by crediting the Consumer's bank account corresponding to the bank card used for payment, by bank transfer to the account whose details will be communicated to EPQ by the consumer.

Terms and Conditions : Return is accepted ONLY under the below conditions: Item/packaging shall be in a resalable condition. Within 14 days from the date of purchase. Refund value is total item value less 2.5% for card payment. Refund value is total item value for cash payment. Refund can take up-to 30 days from the date of return. Delivery charges are non-refundable. Gift cards are non-refundable.

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